The Monash eResearch Centre (MeRC) is a managed service provider and broker for compute-intensive workloads (e.g. AI, simulation and analysis) & hosting of enduring data. However, it is in perpetual need of modernisation, responding to research-driven technologies and corporate risk mitigation. It also relies on a niche and talented workforce in constant demand. Check out their page.
As an early customer, they engaged prior to establishing the Innate Innovation brand, trading as consultants through Monash University.
Modernising MeRC's go-to-market was a complex journey of identifying and resolving cultural tensions. Innate Innovation's go-to-market strategies led to a systemic uplift in data governance (known ownership, retention, disposal and sensitivity) for hundreds of grant-winning researchers.
Our strategy helped the workforce safely deliver digital capabilities to collaborators at scale. It supported customers scaling to compute-intensive resources (HPC and clouds). It introduced FinOps leading to transparency and accountability of resource consumption. Collectively these strategies enable higher-value Innovation, cybersecurity, data protection, technology sovereignty and cost efficiencies.
However, a priority was also to improve workforce sentiment and, thus, talent attraction & retention. In return, the centre's customers are early adopters of compute-intensive methods (such as AI) and data protection through safe havens.
Professor Paul Bonnington, former Director Monash eResearch
"The strategic advice, executive leadership and purposeful cultural alignment of staff and researchers meant we could adapt our offerings to address the growing concerns of society, whilst also growing staff and customer satisfaction"
